Frequently Asked Questions
Everything you need to know about our handcrafted artisanal jewelry.
How long does it take for my order to ship?
As each piece is meticulously handcrafted by our metalsmiths, please allow 7-10 business days for production before your order is dispatched via insured shipping.
What materials do you use in your jewelry?
We use only high-quality, ethically sourced materials, including recycled 14k gold, sterling silver, and conflict-free gemstones to ensure both beauty and sustainability.
Can I request a custom size or design?
Yes, we specialize in bespoke creations. Please contact our studio directly to discuss custom sizing or unique design modifications tailored to your preferences.
What is your return and exchange policy?
We offer a 30-day return policy for all standard collection items in their original condition. Please note that custom-made or engraved pieces are final sale.
How should I care for my SwankMetalsmithing pieces?
To maintain the luster of your jewelry, avoid contact with harsh chemicals and perfumes. Clean gently with a soft polishing cloth and store in a dry, cool place.
Do you offer international shipping?
Yes, we ship our artisanal jewelry worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.